FAQs
All prices are in USD.
When will I receive my order?
It takes 2-7 days to fulfill an order, after which it's shipped out.
The shipping time depends on your location, but typical shipping times are:
USA: 3-4 business days
International: 5-15 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@calaveradospistolas.com
I received a wrong/damaged product, what should I do?
We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@calaveradospistolas.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible!
Product disclaimers:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off-white residue on your clothing. Don't worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, the inks used are water-based and eco-friendly.
If you receive a product with a mark - please wash it before reporting a problem.
What's your return policy?
We don't offer returns and exchanges, but if there's something wrong with your order, please let us know by contacting us at info@calaveradospistolas.com
Do you offer refunds?
Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at info@calaveradospistolas.com with photos of wrong/damaged items, and we'll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts, we have one for every item listed on our store, in the product description section.
Lost Packages?
Calavera Dos Pistolas is not liable for lost or stolen packages. If the tracking confirms the package as “DELIVERED” at the address provided, then neither the carrier service nor Calavera Dos Pistolas is liable. All our packages are scanned throughout the shipping process. Your package is scanned in at your mailbox before it is delivered. We recommend signing up for text or email updates on the tracking page. It is possible that the postman dropped it off at a neighbors. Please be sure to check with your neighbors and local postman for miss delivered packages.
Wrong Address?
Please notify us at info@calaveradospistolas.com adding your order # immediately if the wrong address was inputted during checkout so we can update it before shipping. If the item is already shipped, then we are not liable for lost package or delivered packages
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to info@calaveradospistolas.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.